Studio Policies

CANCELLATION & NO SHOW

I understand that plans can change and am happy to accommodate cancellations. If you need to cancel your booking, please notify me at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service will be charged 50% of the service amount to your credit card on file. Guests that NO SHOW will be charged 100% of the service amount to your credit card. I appreciate your understanding and cooperation in this matter.

LATE FOR APPOINTMENT

I value your time and understand that delays can happen. However, in order to respect the schedules of all my guests, I am unable to accommodate appointments that start more than 15 minutes after the scheduled time. If you are running late, please notify me as soon as possible. If you arrive more than 15 minutes late, your appointment may be shortened or rescheduled. If the appointment has to be rescheduled a NO SHOW fee will apply.

GUESTS

I understand that guests may want to bring friends or family members with them to appointments, however HAZEL is a small studio salon and does not have the capacity to accommodate additional people. Therefore, I ask that guests come alone to their appointments. This allows me to maintain a comfortable and safe environment for all guests. I sincerely apologize for any inconvenience this may cause and appreciate your understanding.

REFUSING SERVICE

I strive to create a welcoming and respectful environment. I will not tolerate any form of disrespectful, threatening, or demeaning behaviour. Any guests displaying such behaviour will be refused service and may be banned from future appointments. I appreciate your understanding and cooperation in maintaining a positive and safe space for everyone.

I also reserve the right to refuse service to guests who I do not believe I am a good fit. This decision is based on my professional assessment of the client's needs/wants and whether or not I will be able to meet those expectations, while maintaining the integrity of the guests hair and upholding HAZEL hair studios standards.

REFUNDS

All products and tools are a final sale.

**If product is defective please contact us.

RE-CUTS & COLOURS

I take great pride in the quality of my work and want all guests to be completely satisfied with their hair. If for any reason you are not satisfied with your cut or color, please let me know within 7 days of your appointment. Please note that each case will be evaluated on an individual basis. If the original service was performed correctly and the dissatisfaction is due to a change of mind or at-home hair care, a fee will be applied for any additional services. I appreciate your feedback and want to ensure you are completely happy with your hair.

**I can only guarantee my colours if professional product is used at home